Privacy Policy
Effective Date: 01/08/2025
Hardfloor Restoration Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hardfloorrestoration.co.uk, purchase our products, use our services, or engage with our advertising and lead generation campaigns across digital platforms, including Facebook and Google.
1. Who We Are Hardfloor Restoration Ltd is a UK-based company that provides professional stone floor restoration services and manufactures specialist cleaning and sealing products. Our registered office is:
Jactin House, 24 Hood Street, Manchester, M4 6WX.
2. Information We Collect We may collect personal information from you in the following ways:
a. Directly from You:
Full name
Email address
Phone number
Postal address (for shipping or site visits)
Business information (if applicable)
Floor type, restoration needs, or service queries
b. Automatically via Website:
IP address
Browser type and device
Pages visited and time spent
Referral source (e.g., from a Facebook or Google ad)
Cookies and pixel tags for tracking and analytics
c. Via Lead Forms (Facebook/Google):
Email
Name
Phone number
Form questions (e.g., type of floor, size, location)
3. How We Use Your Information We use the information collected to:
Respond to enquiries or provide quotes
Deliver products and services
Process payments
Send follow-up emails or service reminders
Run Facebook, Instagram, and Google Ads
Track website performance and conversion metrics
Improve our products and services
4. Sharing Your Information We do not sell your data to third parties. We may share data with:
Payment processors (e.g., Stripe, PayPal)
Delivery couriers (for product shipping)
Advertising platforms (Meta/Facebook, Google) for retargeting and analytics
Our web developers or service partners strictly for business operations
5. Cookies and Tracking Technologies We use cookies and Meta/Google tracking pixels to:
Measure site visits and ad performance
Understand user behavior
Improve content relevance
You can opt out of cookies via your browser settings. Facebook and Google users may also manage ad preferences directly in their respective accounts.
6. Your Data Rights (UK GDPR & DPA 2018) You have the right to:
Access the personal data we hold about you
Request correction or deletion
Withdraw consent for marketing communications
File a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact: info@hardfloorrestoration.co.uk
7. Data Storage and Retention We securely store personal data in accordance with legal and financial obligations. Contact data from enquiries or Facebook forms is stored for up to 24 months unless deletion is requested.
8. Third-Party Links Our site or emails may contain links to third-party sites. We are not responsible for their privacy policies or content.
9. Changes to This Policy We may update this Privacy Policy periodically. The latest version will always be available on our website.
10. Contact Us If you have questions or concerns, please contact: Hardfloor Restoration Ltd
Email: info@hardfloorrestoration.co.uk
Phone: 0161 691 6226
Registered office: Jactin House, 24 Hood Street, Manchester, M4 6WX