Hardfloor Restoration Returns & Refunds Policy

At Hardfloor Restoration, we take pride in manufacturing high-quality stone care and sealing products. If you’re not satisfied with your purchase, we are here to help with a hassle-free returns process.

1. Eligibility for Returns

You can return your item(s) if:

✅ The product is unused, unopened, and in its original packaging.
✅ The return request is made within 30 days of receiving your order.
✅ The product is damaged, faulty, or incorrect upon arrival.

🔹 If your product is damaged or faulty, you must report it within 48 hours of delivery by emailing info@hardfloorrestoration.co.uk with your order number, photos, and a description of the issue.

🔹 Custom-made or personalized items are non-returnable unless faulty.

2. How to Return an Item

Step 1: Contact us at info@hardfloorrestoration.co.uk with:

• Your order number
• The reason for the return
• Photos (if applicable)

Step 2: Our team will review your request and provide return instructions.

Step 3: Pack the item securely in its original packaging.

Step 4: Send the item to our returns address:

📦 Return Address:
FulfilX
BG20 Nile Mill B
Fields New Road
Chadderton
OL9 8NT

🚚 Return shipping costs: Customers cover return shipping unless the item is faulty or incorrect. If you are returning a faulty product, we will issue a prepaid return label upon request.

3. Refunds & Processing Time

🔹 Once your return is received and inspected, we will notify you of approval or rejection.
🔹 Approved refunds will be processed within 7–10 business days to the original payment method.
🔹 Shipping costs are non-refundable unless we have made an error.
🔹 If your refund is delayed, check with your bank before contacting us at info@hardfloorrestoration.co.uk.

4. Exchanges & Replacements

If you receive a damaged or defective item, we offer a free replacement service.

🔹 Report the issue within 48 hours of receiving your order.
🔹 Provide photos of the damaged product and your order number.
🔹 We will arrange a quick replacement at no additional cost.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1️⃣ Check your bank account.
2️⃣ Contact your bank or card provider—some transactions take time to process.
3️⃣ Still no refund? Contact us at info@hardfloorrestoration.co.uk.

6. Need Help? Contact Us!

For any questions regarding returns, refunds, or exchanges, our friendly team is here to help:

📧 Email: info@hardfloorrestoration.co.uk
📞 Phone: 0161 691 6226
📍 Business Address:
Hardfloor Restoration
BG20 Nile Mill B
Fields New Road
Chadderton
OL9 8NT

7. Terms & Conditions

By purchasing from Hardfloor Restoration, you agree to our Returns & Refunds Policy. We reserve the right to:

• Reject returns that do not meet our conditions.
• Refuse refunds for products that have been used unless faulty.
• Modify this policy without prior notice.